Forum Discussion

Vanquish's avatar
Vanquish
Joining in
4 days ago

Orange light on the hub.

For the last few months and particularly the last few weeks the internet keeps dropping out and the music being played goes on and off. I checked the hub just now and it’s a permanent orange. I then turned everything off and tried to reboot but the hub didn’t come on again at all so I unplugged and made sure all wires and cables were attached fully.  Running the virgin media diagnostics it said the hub was not connected properly when all I had done was turn plugs off, so I followed the instructions unplugged and plugged and then it said that it was experiencing intermittent problems with the hub. After an hour, I eventually managed to get the hub to come on and it went through a sequence and I saw green lights but then it went permanent orange again and the diagnostic said there was an intermittent issue. I've had this particular hub for probably about 10 years. Do you think a replacement is required?

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 hours ago

    Hello Vanquish,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear about the issues that you’re experiencing with your router at the moment.

    I've looked into the issues that you're experiencing and the issue lies with the SNR levels on the upstream channels of your connection. We'd need to send out an engineer to resolve the problems. I can arrange the appointment from here; however, I would need to confirm a few details via a private message, which I will drop over in a moment. Please look out for the private message, and we can get started.
    Kind Regards,
    Steven_L