orange light 1

Orange light is just a fading LED - check for known issues firsr and another reset as per below - if none are reported.

__________________

Check first for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

----

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be.

Hi marsel 

Thanks for posting and welcome to the community.

Sorry to hear of any broadband issues. 

We've not been able to locate you from the Forum details provided. I hope everything is resolved but if not, were you able to follow jbrennand's advice? 

Keep us posted if you need further assistance.