as expected (but hoped it wouldnt) - the engineer didnt show again on the 26th - this is now day 44 of no service.
a manager spoke to me on saturday, and promised to call back monday - he did not.
just spoke to someone else and they just said book in for another 2w - the 16 oct, that would take it to nearly 60 days with no net.
i keep being told of auto comp, and by my calculations thats nearly 600 quid that will be owed, thats nearly a full years worth of VM bills. that is not the issue, it seems very silly theyd rather pay massive comp than just help fix or escalalte this issue. (im no expert in the repull, but its gotta be cheaper?) - someone helpful (but powerless) asked about the set up, and i said i can see the green box from my house and its 50m or so. and a very quiet road (he suggested permits being an issue etc) but agreed it sounds a simple easy job and also perplexed why it hasnt happened or why no one has shown up at all (he said he could understand if they updated the issue with a permit required or access issues) but no-one has even attended the cabinet or tried to attend.
so please can some one help, its been 6w now, and 3 failed visits. (with a 4th scheduled but ive lost faith in that being the one!).
i have an open complaint with a complaint ref.
Hey skylineboy2002, thank you for reaching out and I am so sorry to hear about this.
Let me send you a DM to find out what is happening.
