Nothing but issues
Hi there, I joined Virgin over a month or so ago now based on a friend being a field tech down south and getting me a decent deal compared to my other provider. On week 1 I suffered a total l...
Forum Discussion
Can yo do this
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Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
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Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
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Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
___________________________-
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
Hi there, thanks for this
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 331000000 3.5 41 QAM 256 25 2 179000000 6.3 41 QAM 256 6 3 187000000 6.6 41 QAM 256 7 4 195000000 6.6 41 QAM 256 8 5 203000000 6.3 41 QAM 256 9 6 211000000 6.4 41 QAM 256 10 7 219000000 6.2 41 QAM 256 11 8 227000000 5.9 41 QAM 256 12 9 235000000 5.3 41 QAM 256 13 10 243000000 5 41 QAM 256 14 11 251000000 4.9 41 QAM 256 15 12 259000000 4.7 41 QAM 256 16 13 267000000 4.7 41 QAM 256 17 14 275000000 4.6 41 QAM 256 18 15 283000000 4.4 41 QAM 256 19 16 291000000 3.3 41 QAM 256 20 17 299000000 3 41 QAM 256 21 18 307000000 3.8 41 QAM 256 22 19 315000000 3.8 41 QAM 256 23 20 323000000 3.7 41 QAM 256 24 21 339000000 3.4 41 QAM 256 26 22 347000000 3.3 41 QAM 256 27 23 355000000 3.2 41 QAM 256 28 24 363000000 3.2 41 QAM 256 29 25 371000000 3.2 41 QAM 256 30 26 379000000 3.2 41 QAM 256 31 27 387000000 3.1 41 QAM 256 32 28 395000000 3 41 QAM 256 33 29 403000000 3 41 QAM 256 34 30 411000000 2.9 41 QAM 256 35 31 419000000 2.8 41 QAM 256 36 Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 41 35 41 2 Locked 41 44 13 3 Locked 41 569 634 4 Locked 41 572 616 5 Locked 41 569 714 6 Locked 41 564 649 7 Locked 41 594 643 8 Locked 41 39 9 9 Locked 41 40 6 10 Locked 41 42 1 11 Locked 41 46 2 12 Locked 41 30 12 13 Locked 41 42 1 14 Locked 41 33 0 15 Locked 41 37 0 16 Locked 41 31 0 17 Locked 41 34 0 18 Locked 41 20 0 19 Locked 41 36 0 20 Locked 41 35 0 21 Locked 41 28 0 22 Locked 41 37 0 23 Locked 41 23 0 24 Locked 41 30 0 25 Locked 41 22 0 26 Locked 41 32 0 27 Locked 41 26 0 28 Locked 41 26 0 29 Locked 41 497 407 30 Locked 41 27 0 31 Locked 41 42 52 Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID0 49600000 43.3 5120 QAM 64 1 1 43100000 43 5120 QAM 64 2 2 36600000 42.8 5120 QAM 64 3 3 30100000 42.5 5120 QAM 64 4 4 23600000 42 5120 QAM 64 5 Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 Network Log
Time Priority Description23-04-2023 17:49:14 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 17:44:11 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 17:34:39 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 17:29:36 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 16:52:11 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 15:48:22 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 02:57:52 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=0;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 02:56:54 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 02:55:00 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=:;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 21:33:31 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 21:22:29 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:53 notice REGISTRATION COMPLETE - Waiting for Operational status 22-04-2023 20:47:49 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=:;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:44 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:41 notice TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:38 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:36 notice Honoring MDD; IP provisioning mode = IPv4 22-04-2023 20:47:18 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:01 critical Cable Modem Reboot via RG reboot command 22-04-2023 20:41:16 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:41:04 critical Cable Modem reset to Factory Default via reset button
Network Log
Time Priority Description23-04-2023 17:49:14 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 17:44:11 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 17:34:39 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 17:29:36 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 16:52:11 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 15:48:22 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 02:57:52 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 02:56:54 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 23-04-2023 02:55:00 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 21:33:31 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 21:22:29 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:53 notice REGISTRATION COMPLETE - Waiting for Operational status 22-04-2023 20:47:49 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:44 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:41 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:38 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:36 notice Honoring MDD; IP provisioning mode = IPv4 22-04-2023 20:47:18 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:47:01 critical Cable Modem Reboot via RG reboot command 22-04-2023 20:41:16 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-04-2023 20:41:04 critical Cable Modem reset to Factory Default via reset button - How is the connection with hub in modem mode and a PC?
Are you referring to just straight from the hub (in modem mode) to the PC and no router? If so, I haven't directly tested that yet. I just know when I get a bunch of bad packet loss that when I go look at the hub stats, the Post RS errors have jumped a lot. I know these are uncorrectable, so I'm assuming another fault.
