Last night we lost internet connection. Used our phone hotspot to check status which was reported good. The same this morning, but although we seem to have an internet connection none of our usual websites are accessible. Back to the phone hotspot and everything is fine. Tried to contact Virgin using live chat but that isn't functioning.
What now? I am paying for a service which isn't there.
Our Hub threw a wobbler last night - had to reset to get the Amazon Firestick to work.
About the same time we lost the ability to send e-mails via Outlook although we could from the Virgin web platform. On investigation, our IP address had been blacklisted due to a suspicious change in DNS.
I'd check if your IP is blacklisted from website access due to a similar issue (plenty of sites online to check). Explains why you can access via all routes except via your Hub. May not be the case but it's worth checking.
