No sign of replacement Hub - Hub 3 Red Light/no ethernet
I contacted Virgin Media on 1st November because my Hub 3 is faulty (permanent red light, no ethernet ports working). After three phone calls (where on each call I had to prove it was faulty by doing hard reset over phone!) they finally agreed to send out a replacement. Or so they said. It's been almost a week now and I've had no email communication or confirmation that anything has even been dispatchedor raised at the VM side. My online account also has nothing in the outstanding orders or complaints/issues sections of my account and I'm starting to wonder if it's just been completely lost, botched, or just ignored/never raised at all. The router is 100% faulty, none of the ethernet ports work in either WiFi or Modem mode and the status light is permanently red. I usually use modem mode and I've had to switch that over to hub-only WiFi and I do have WiFi (usual poor signal that you'd expect on a virgin hub) but tbh this is of little use because my home security and smart home bridges need an ethernet cable so currently without either at home. Starting to think the request for a replacement hub was never raised, can anyone here check before I have to hold for over an hour on three separate calls to VM once again?