Forum Discussion

Mark102's avatar
Mark102
On our wavelength
4 days ago

Re: No Broadband in TW16

For well over a week now Virgin has supplied NO SERVICE to my home in TW16. They say the network is intermittent, what that actually means is there is no service whatsoever….

How is that acceptable in 2025, we have three adults in the house who work from home, a fairly connected house with security and door bells all out of action.

As usual no useful or honest update as to when service will be resumed.  I’m wondering if others in the area are experiencing the same issues!?

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    You are due compensation for a total loss of service, after an initial 48 hours.  If VM are saying it's intermittent, it may be hard to get?

    As for WFH, there are no SLA's on a residential contract, and perhaps a backup SIM based router, on a 30 day rolling contract may be of use?

    • Mark102's avatar
      Mark102
      On our wavelength
      4 days ago

      Appreciate there’s no SLA but over a week is stretching it even by Virgin’s pretty abysmal standards. 

      I was hoping someone might help with a useful update with what was actually going on.