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bibz1st's avatar
bibz1st
On our wavelength
2 years ago
Solved

No internet

Hi, during the past week the internet has been going off, currently been off all day today (Sunday 26th Nov)

I have checked service status and it says there are issues in my postcode area but only on the tv side, the tv is fine its the broadband thats the problem. I am currently piggy backing on my mobiles data which I am not too happy about having to do as I only get 5Gb a month, the status checker also says VM are hoping to fix it by 28th, I trust we will be compensated in some way for this and if not why not. Do I need to complain ?

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. You can then register for compensation. 

    • bibz1st's avatar
      bibz1st
      On our wavelength
      2 years ago

      I guess I'll have to wait then, thanks for the response

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there bibz1st 

    Thank you so much for your post and welcome back to the forums, it's great to have you here. 

    I am so sorry that you have faced this issue and thank you so much to our community team for their advise so far. 

    I just wanted to ask how things were looking with your service since your last post? 

    • bibz1st's avatar
      bibz1st
      On our wavelength
      2 years ago

      Sorry meant to post earlier, I did a pin hole reset and things seem to be ok now, something to do with the phone changeover maybe.

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        2 years ago

        Pleased to hear things seem to have improved for you now bibz1st.

        Do let us know if you need any further help.

        Have a great weekend 😊

  • bibz1st's avatar
    bibz1st
    On our wavelength
    2 years ago

    HI, its me again, over the last few weeks internet access has been randomly dropping out far too often, not for long but its getting very annoying, yet when I do a service status check it says there are no issues. It used to be a very reliable connection, rarely had any issues but its def getting worse.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hello bibz1st.

      You are always welcome back.

      Sorry it's not on a positive note though with the ongoing broadband issues.

      We can run a few tests from here and check on your equipment.
      Sadly its not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
      If you can check the envelope top right of your screen that would be great. 
      Regards     
      Gareth_L