Forum Discussion

FSH's avatar
FSH
Joining in
29 days ago

No Internet to tv & TiVo box

 Every evening my internet to two televisions won’t connect although the internet test says 229.81mbps & I have internet on phone/tablet. Why? 

5 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    27 days ago

    Hi FSH 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with connecting to the internet. have you ensured that the TV is connected to the internet and the details are saved to prevent from having to reconnect every time you switch the TV on, what error codes and messages are you facing?

    Please let us know. 

  • japitts's avatar
    japitts
    Very Insightful Person
    27 days ago

    You've posted in the WiFi section of the forum but referred to a TiVo box in the subject field. Can you check which TV box you have? Use the pictures on the link below if you're not sure...

    https://www.virginmedia.com/care/tv-fault/which-tv-box

    The legacy TiVo doesn't have wireless, whereas the V6 (which does run TiVo firmware) does.

    • Muhammod_I's avatar
      Muhammod_I
      Icon for Forum Team rankForum Team
      24 days ago

      Hi FSH,

      Can we ask if you have performed these steps mentioned by the team and japitts?

      If this hasn't resolved the issue, please let us know so we can assist you further if necesary.

  • FSH's avatar
    FSH
    Joining in
    21 days ago

    Thank you engineer has changed Modem & the problem is resolved 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      19 days ago

      Glad to hear that FSH 👍

       

      Additionally, if you have any issues or questions now or in the future, please don't hesitate to let us know here, and we'll be happy to assist you.