Forum Discussion

johndm's avatar
johndm
Superfast
17 days ago

No Internet This Morning

Woke up today to find everything offline .

I use my own router TP Link AX72 with Hub 5.

On my router led for internet was off, Hub 5 steady white led which has always been green in modem mode.

Rebooted virgin router, logged in to check settings, and it had switched itself to router mode, and it will not switch back to modem mode.

Had to preform full factory reset on Virgin Hub 5 and reconfigure before it would let me switch it back into modem mode.

Has there been a software update for the Hub 5 overnight?

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    14 days ago

    Hey johndm, thank you for reaching out and I am sorry to hear you are having some connection.

    We do send updates in the early hours, so this may of been a update yes.

    However we cannot also guarantee our equipment would work with any 3rd party kit.

    How has it been over the weekend?