Forum Discussion

Rob157's avatar
Rob157
Joining in
6 months ago

No Internet N17

No Internet as of 30 minutes ago.

No apparent outages in this area.

Solid green light at the bottom of hub, flashing green arrows. Green wifi symbol.

Ran the app and said wait 4 hours, I anticipate waiting longer...

 

Anyone else?

 

 

 

5 Replies

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  • Rob157's avatar
    Rob157
    Joining in
    6 months ago

    More than two weeks for an engineer appointment. This has to be a joke. Will I get refunded for the down period?

     

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      6 months ago

      https://www.virginmedia.com/help/automatic-compensation

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    Try checking with Area faults on  0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    VM will not send engineers whilst there is an outage.  But 2 weeks?, that's very poor service.

    • Rob157's avatar
      Rob157
      Joining in
      6 months ago

      Hello, 

      I said above, there appears to be no local issues or service problems. I have phoned vm and checked all of the apps.

       

      Thanks

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        6 months ago

        Hi Rob157 

        Thanks for posting and welcome to the community. Apologies for any Broadband issues. I can see there was a known local fault, so any engineer visits were automatically cancelled and also that issue is now resolved. Everything should be fixed but please keep us posted if you need further help.