no internet I need this for working from home

Hello Scotlass11

Thank you very much for joining our community.
Can I just apologise for loss of service. Is this happening on both wired and wireless devices?

You can also check the service status online here https://virg.in/servicechecker or call the phone version on 0800 561 0061 to see if there is a known area fault?

If nothing is listed please let me know.

Gareth_L
 

Where is your backup connection in the event your residential connection, with no SLA, goes down?