Forum Discussion

Paulbid's avatar
Paulbid
Settling in
11 months ago

No broadband

I've been unable to access the internet since early morning, 11 June 24.

There appears to be an area problem in GL2 and wider area. VM status states estimated fix time by 18 June 24, a week later!

Can you please confirm:

1. there is an area problem

2. the estimated fix time, and

3. will be I be reimbursed?

TIA

 

 

2 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    1. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level.

    2. VM staff members on the board will not have any more details than those from the phone number above.

    3. Please see this:  T&C's of the automatic compensation scheme at https://www.virginmedia.com/help/automatic-compensation

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Paulbid 

    Thanks for posting and welcome to the community. Apologies for any broadband issues.

    I've ran a check on the system and no outages are showing so I hope everything resolved for you.

    Please let us know if you need further help.