Forum Discussion

sandieboyle's avatar
sandieboyle
Joining in
24 days ago

Newbie

I had virgin installed on Wednesday, tried to connect my WiFi, and having an absolute mare. The network is not showing up on my laptop. We are both connected on our phones, but nothing on the laptop.....please help

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    24 days ago

    What you describe is common for an older laptop with a 2.4GHz only Wi-Fi 4 adaptor that is not compatible with the Wi-Fi 6 of a VM Hub 5 or maybe a Hub 5x.

    If this is the case :
    + an updated Wi-Fi driver might be available to try on the laptop
    + or use the laptop connected to the VM Hub via a network cable
    + or a USB dual band Wi-Fi connector could be needed

    If this is not the case fill in the blanks
    + which VM Hub do you have ? 
    + what is the Make & Model of laptop ?


    • sandieboyle's avatar
      sandieboyle
      Joining in
      23 days ago

      I have Hub 5

      And it's an older laptop, but I know nothing about drivers etc 😑 it's a Lenovo but not sure about the model

       

    • sandieboyle's avatar
      sandieboyle
      Joining in
      23 days ago

      The network is not coming up for me to forget it though. 

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        21 days ago

        Hi sandieboyle thanks for posting although we're sorry you're struggling to connect to our broadband.

        We've looked into your services now, and see your Hub is online so can you confirm if you still need any further help please? 

        Many thanks