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69hicks's avatar
69hicks
Joining in
7 months ago

new white pods wont connect to hub 5

I Really hope someone can help. we added a third pud after a year of 2 pods working perfectly and the 3rd pod would work for one day perfectly. then stop. so they send a new pod. same thing. new pod works for one day and then stops.

crurrently they are sending 3 new pods and dont seem to be able to work out why now all of our pods wont connect anymore.
could we need a new hub 5? im not sure as all other wifi devices connect.  only the white pods wont work.

could it be they need activating by virgin by the mac address ect to our account. im not sure as they are supposed to just be plug and play
many thanks in advance

2 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    Two VM Pods work for a day then fail

    A location issue ? 
    A VM Pod must not be installed where there is poor or no Wi-Fi signal from the VM Hub.

    Sending 3 new pods & all old VM Pods stopped working

    Could it actually be the VM Customer Support have done the necessary admin
    to re-pair the customer's VM Hub to the 3 new VM Pods.  ( & un-paired all the VM Pods to be returned )

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 months ago

    Hi 69hicks, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with your pods connecting to the Hub. We'll need to take a closer look at things in order to discuss things properly. I have sent you a direct message to allow us to pass security with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,