Forum Discussion

Sprool's avatar
Sprool
Tuning in
12 months ago

New VM Pod not connecting

Received a white pod from VM today, plugged in to 3 different locations, waited well over an hour at each for the blinking to stop but its not connecting. Reset the hub - no improvement. I read this post earlier:

This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect

I tried setting up the pod in the same room as the hub but no change. If it wasnt frustrating it would be funny - the ever-so-simple setup instructions they provide are seemingly a work of fiction. Just plug it in and wait 10 minutes.

  • David_Bn's avatar
    David_Bn
    Forum Team
    12 months ago

    Thanks for reaching out to us Sprool, and I'm sorry to hear of the issues you've been experiencing with the Wi-Fi pod you've been issued.

    Do please follow this link and complete all available diagnostics and if the issue is still ongoing, we will be on hand to assist with the resolving of this matter.

    Thanks,

    David_Bn

    • Sprool's avatar
      Sprool
      Tuning in
      12 months ago

      I had a call from the VM team at the weekend to sort it out, apparently the pod had not been assigned to my account, he said it should normally do it automatically but after 2 days testing in different locations it was clear it was not going to connect.

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        11 months ago

        Hi Sprool, thank you for your response.

        We're glad to hear it's been sorted out. If you have any further queries, please don't hesitate to contact us.

        Regards,
        Daniel