Forum Discussion

ThirtySix's avatar
ThirtySix
Tuning in
19 days ago

New VM Hub 5 - Wifi Pod not working

After weeks of problems with Hub 4, Hub 5 has now arrived, but Wifi pod not connecting.

Help?

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 days ago

    Pods may need to paired with the new Hub?  

    • roy247's avatar
      roy247
      Hero
      19 days ago

      Isn't this only something that Virgin can do I seem to remember reading.

       

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        19 days ago

        Yes, they are supposed to be paired.  

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    14 days ago

    Hey ThirstySix, thank you for reaching out and we are sorry to hear about your pod issues.

    Please do try these steps and let us know if this fixes it;

    Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking.