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JamesRybak's avatar
JamesRybak
Joining in
2 years ago

New instalation and cables but no internet

Hi,

My wife and I recently purchased a property in an area that VM has only been in for 4 months or so. They came out to our home and fitted a box on the house and a new line to the telephone pole.

The engineer came last Friday and setup a new hub5x and the cables etc. We still do not have Internet access and have been told by the engineer that a house over the street had a simular issue when first joining and there's came on after a week. Is this normal?

 

2 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    This is a new network which is being built, so we don't have a history to judge how long it takes.

  • Hey JamesRybak, thank you for reaching out and I am sorry to hear this. Also a warm welcome to the community.

    This sounds like they have done the first part of the install  let me send you a PM to see what is going on.