Forum Discussion

jimred's avatar
jimred
On our wavelength
2 years ago
Solved

New hub now blink doesn’t work

i need some help please, i renewed my contract and i received a new hub which i fitted today, all seem to be working but my blink system wont connect despite putting in the correct password, it was w...
  • jbrennand's avatar
    jbrennand
    2 years ago

    What Hub did you have and what Hub do you have now?

    I am guessing the Blink system only connects on the 2.4 GHz frequency wifi band and not the 5 GHz one - do you know if that's correct?  If so the single SSID for the new Hub (combines both frequencies )  may be "confusing" the Blink.

    One thing to try first is to log into the Hub settings and click the box to "disable" the 5GHz wifi - save and restart and see if the Blink can then connect to the remaining 2.4 GHz band .  If it does - go back in an re-enable the 5GHz band to allow faster connections on the other equipment.

    If not report back

jbrennand's avatar
jbrennand
Very Insightful Person
2 years ago

What Hub did you have and what Hub do you have now?

I am guessing the Blink system only connects on the 2.4 GHz frequency wifi band and not the 5 GHz one - do you know if that's correct?  If so the single SSID for the new Hub (combines both frequencies )  may be "confusing" the Blink.

One thing to try first is to log into the Hub settings and click the box to "disable" the 5GHz wifi - save and restart and see if the Blink can then connect to the remaining 2.4 GHz band .  If it does - go back in an re-enable the 5GHz band to allow faster connections on the other equipment.

If not report back

jimred's avatar
jimred
On our wavelength
2 years ago

thanks for the info, how do i log onto the hub, do i use my  normal  email and password and where do i find it it on the web.

 Thanks