Forum Discussion

Submersed2640's avatar
Submersed2640
Joining in
2 years ago
Solved

New Hub 5 Not Working With Single Wifi Pod

Hi, I was sent a Hub 5 in the post, hub is activated & it is working well. My single wifi pod no longer works though & in the connect app it says it is offline. The pod was working fine with the Hu...
  • fizz's avatar
    fizz
    2 years ago

    I think they have to be reset but virgin to pair with your new hub... I don't think it is something you can do. I am sure the guys from VM will be along eventually to help you out. may be quicker phoning to be honest

pinner's avatar
pinner
Joining in
11 months ago

I had a new Hub5 delivered 3 weeks ago and have been unable to pair my white wifi pods with them. Despite numerous calls to the helpline explaining they need to be registered to the new hub and factory resetting the hub several times they still do not work.The wifi shows a good speed in the room with the hub but the pods cannot be seen on my connect app either. There is an outage showing in my area for weeks which just keeps updating each time with a new date but nothing actually is being resolved

Daniel_Et's avatar
Daniel_Et
Forum Team
11 months ago

Hi pinner 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had 😔

I can see you've spoken to the team since you posted. Has the issue now been resolved?

Please pop back to us at your earliest convenience.

Regards,
Daniel