Forum Discussion

ahoury1's avatar
ahoury1
Joining in
10 days ago

New contract not appearing in account

I renewed my contract in February and received an email confirming the renewal and an additional email with contract documents. However, when I log into MyVirgin this is not reflected in my account, instead it offers me the option my soon to-be expired current contract. 

Its also citing the new cost of my broadband in March as what was set in the current contract, not in the new contract I signed up for in February. 

Does anyone else have this issue? 

 

 

contract
contracts
  • Gareth_L's avatar
    Gareth_L
    Forum Team
    8 days ago

    Hello ahoury.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with the activation of your new contract.

    This is usually done within 14 days of the customer giving consent, as it's been longer than 14 days. I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L