Forum Discussion

wiseopinions's avatar
wiseopinions
Just joined
19 days ago

Network dropouts since changing Mesh system password

I have a Hub 4 in modem mode, working with a Tenda Mesh system, everything has been working just fine until recently when I changed the network password in the Mesh System. Regular dropouts since, maybe a dozen times a day. I have tried re-starting everything, but nothing seems to help.

I am reluctant to do a factory re-set on the Hub because I'd need to put it back into Modem mode. I am presuming it will revert to standard (White light, rather than green light) mode after I re-set.

I don't have any confidence this will be straightforward and access to the Hub setting via the web address or VM Connect doesn't seem to be working. Is there an alternative? 

Any help very gratefully received. I have tried the Chat bot, but it is no help with this

5 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    17 days ago

    Hi wiseopinions 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the issues you've been having 😔

    Have you tried following the advice provided by legacy1 and Tudor? If so, are you any further forward?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • wiseopinions's avatar
      wiseopinions
      Just joined
      11 days ago

      Thanks Daniel, with apologies for the delayed reply.

      A factory re-start of the gateway unit of my Mesh system has been mostly effective. It's Fireware was already up to date. With thanks to @legacy1 for that suggestion. I have had very brief drop-outs since, but much better than before. Not as good before I changed he password however.

      Accessing my hub settings via 192.168.100.1 has always been problematic. I managed to log in once and make some changes (finally I was able to dim the light on the hub!) but most of the time I am not able to connect via that address. It times out pretty much every time.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        9 days ago

        Glad to hear that, so confirm there has been a massive improvement overall?

        Has it been okay since Wednesday? 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    19 days ago

    VM Connect only works in router mode not at all in modem mode. All facilities you are likely to need are available by going to the hub on 192.168.100.1

  • legacy1's avatar
    legacy1
    Alessandro Volta
    19 days ago

    The problem would be the Tenda Mesh system not the hub unless there happened to be a problem in your area at the same time you changed the password.

    So you should reset your Tenda Mesh and see if it has a firmware update