Forum Discussion

LarryDavid's avatar
LarryDavid
Joining in
2 years ago

Neighbours have Virgin Media Broadband but apparently I can't ?

Hi there, so I'm with EE broadband at the moment and monthly bill has just been hiked, so I'm looking at either a new contract there or shopping around elsewhere. I noticed that Virgin Media cable is available in my area (and would give me faster speeds that I would pay for)....just not at my property! I put a few addresses through the checker last night, and found that people up the road can get it, people down the road can get it, and the flat underneath me can get it! I understand this is probably because how it was done at the time, but surely if my neighbours below can get it (and they indeed have virgin media broadband) then it isn't beyond the realms of possibility that a little tweaking here and there and I can also be a prospective virgin media happy customer! 

Any advice would be greatly appreciated, thanks! 

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi LarryDavid 

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon

     

     

    • Imdina76's avatar
      Imdina76
      Joining in

      Hi, I would also like to know why I can not get virgin media but my neighbours can?

      • VM-Jon's avatar
        VM-Jon
        Problem sorter

        Hi Imdina76 

        thank you for joining us here, I’m happy to take a look for you to see what I can do. I will send you a private message for a little bit more detail. 

        thank you

        Jon

    • hwoods's avatar
      hwoods
      Joining in

      Good afternoon, I seem to be having the same problem. Neighbours are able to sign up to VM but apparently I can't.

      • VM-Jon's avatar
        VM-Jon
        Problem sorter

        Hi Hwoods,

        Welcome to the community. I am sorry to hear of the issues you are having and would like to take a look for you. Please keep a lookout for a private message from me.

        Thank you

        Jon

  • MasterOfArts1's avatar
    MasterOfArts1
    On our wavelength

    I had the exact same issue few years ago and it turned out it was available after all

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You can be happy for a while. 

    I was married to Virginmedia for many years.

    First there was the honeymoon, then the falling out, then divorce. 

  • Hi, I'm having same issue, Two poles next to my property have working FTTP but I'm not able to order it.