Forum Discussion

crisbaldwin's avatar
crisbaldwin
Joining in
2 months ago

need to order wi fi pods - an impossible task !!

Hi I need to order a couple of the virgin wifi pods - the signal in our living room drops out all the time and is very weak  I put it down to some new laminate flooring underlay which has a foil side - like living in a Faraday cage!!

I have tried the Connect App which sometimes tells me I'm not even at home there is so little network connectivity - just cant get to any stage to order these mythical free pods. Likewise if I try to talk to an real person on the 03454541111 number - it won't even connect me to a What's app chat session

please help!!!!!!!

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    A VM person will respond here in a few days.

    But tbh I think your best bet is going to be running ethernet cables from the Hub to one or more wireless access points in your "dead zones" - that's the guaranteed solution

  • Hi there crisbaldwin ๐Ÿ‘‹ Welcome to our forum and thanks for your post ๐Ÿ˜Š

    Sorry to see that you've been having issues ordering the WiFi Pods. I'll certainly be happy to help with this.

    So this can be done I'll pop you a PM to confirm your details.

    Regards

    Nathan