Hi.
only recently taken up Virgin broadband as a Volt customer. When the engineer fitted the router it is right on the front wall and when he did his tests he said I had 2 black spots in the house. He recommended 3 pods, one in the centre of the house one upstairs and one at the back of the house. I ordered the first pod and this has helped but signal is slow and drops out so I need to order the other 2 pods please.
thank you
Have you tried doing it after scanning for blackspots in the connect App.
See if anything in here helps….
https://www.virginmedia.com/wifi-max
...or just wait here for a VM person to respond in a few days and they will sort them for you
Have tried the website but going round in circles! Will give it a couple of days on here then ring if no joy.
Forum TeamHi Harley17 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problems you're having when trying to order more WiFi Pods 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Please be advised that we can only order one WiFi Pod at a time.
Thank you for your support jbrennand 👍
Regards,
Daniel
