Ever since The National Lottery did their shutdown last weekend, I have been unable to access the National Lottery website or the App on my Samsung phone or IPad or my daughter's Samsung with the Wifi on. If I turn the Wifi off I can access.
Please can you help
Go into the VM Online account and Turn OFF Parental Controls.
Where do I find the oriental controls on VM account?
Parental controls are at :
https://www.virginmedia.com/myvmo2/account-settings/security
Hi been into account and the parental controls are not on. So still cannot access National lottery with wifi on.
Hmm it may look to be off but still be on.
Plan B. Set the mobile or laptop to use a Public DNS in the connection settings.
Below is a link to a Guide to using OpenDNS on various devices...
https://www.opendns.com/setupguide/
Failing this share a screen shot of the error messages that you see in a web browser.
This the message we get on every device when we try to access the lottery when the WIFI is enabled.
What happens if you try the actual website using a browser?
https://www.national-lottery.co.uk/
Are you using a VPN?
