My WiFi extender model: pp01-vm is very hot and not working well
I’m having issues where it’s extremely hot and burn my hand taking it out the wall, it’s also not seeming to work well.
has anyone else had this issue?
Forum Discussion
3 Replies
Are these the old Wifi extenders or the new Wifi Pods? The old ones should have been removed as there have been several threads here of them causing scorch damage when overheating.
- Daniel_Et
Forum Team
Hi Jland, thank you for your post and welcome to the Virgin Media Community.
We're really sorry to hear about the issues you're having with the WiFi Pod and that it's burnt your hand.
I can see you've spoken to the team since you posted. Has the matter now been resolved?
Please pop back to us at your earliest convenience.
Regards,
Daniel Sorry to hear that you burned your hand. If you suffered actual injury consider taking legal advice (home insurance sometimes includes this). It has indeed happened before. Keep the pod unplugged. Forum staff will get to yo ur post in due course.
