Forum Discussion

Matchew's avatar
Matchew
Joining in
11 months ago

My router has a solid red light.

Hi

I've come here because the online help wasn't helpful.

My router has a constant red light now, for about a week. Its not hot, it's in a well ventilated area and I have tried all the ways to reset it. I have checked all the connections and they are fine. My Internet is very intermittent especially in the bedroom. I'm pretty sure I need a new router but the online help just keeps saying that the router is fine.

Any help will be greatly appreciated.

Thank you.

  • Akua_A's avatar
    Akua_A
    Forum Team
    11 months ago

    HI Matchew 

    Welcome to our community forums and thank you for your first posts.

    Sorry to hear you are experiencing a red hub light. We can understand your concern and want to do our best to help. To best look into this issue, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    11 months ago

    In this case, please let us know how the appointment goes and if you need any further help 🙂