My broadband down for 4 days engineer came out 2 days ago says cables be being done outside will be fixed in couple hours two days later still no broadband and cant talk to anyone at virgin
so 4 days no broadband and no one to help
Is anything being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level - but if its your issue alone it wont be reported there.
If not call it in as fault and start a compensation claim...
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automatic-compensation.html
Hi Kelmondo1234567 👋
Welcome back to our Community Forums and thanks for your post.
I am sorry for the issues with your broadband.
I see you have spoken to our team and a visit has been booked for some outside cabling work.
Let us know how it goes so we can offer further support if needed.
