Forum Discussion

lewisx94's avatar
lewisx94
Joining in
4 months ago

Move entry point to front of house

Hi 

Our current virgin media entry point is at the back of the house where the previous owners had it set up. Am I able to have an engineer move this to the front of the house instead? I believe this can be done for £25, how would I book this?

Thanks

  • Tudor's avatar
    Tudor
    Very Insightful Person
    4 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Robert_P's avatar
    Robert_P
    Forum Team
    4 months ago

    Hi lewisx94

     

    Thanks for posting in regards to moving your external box, we're happy to help via the forums and welcome to the community.

     

    We're happy to help with the moving of the box and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.