Forum Discussion

George_w's avatar
George_w
On our wavelength
1 month ago

Modem reboots several times a day since changing over digital phone

Since the modem rebooted Friday 9th Jan roughly around 9am for the "digital phone" change over, the modem has been constantly rebooting 2~4 times a day. It's getting beyond a joke now. Even unplugged the phone over the weekend as I thought maybe there's some interference because it's been running smooth for months. Tried the 0800 561 0061 and just says no known issues. Checked network logs, there is absolutely nothing in there around the times it keeps happening, couple from last year, and just one "No Ranging Response received - T3 time-out;" but isn't even close to the time it restarted. It's a full reboot as well, not just dropping. Admin panel shows the uptime as a few minutes every time.

If you're checking the account, you'll need to check the account related to this IP address, and not my registered email address.

3 Replies

Replies have been turned off for this discussion
    • George_w's avatar
      George_w
      On our wavelength
      1 month ago

      Thanks, I'll try that tomorrow. The times are scattered about though and not the same time.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    1 month ago

    Hello George_w,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your broadband after the digital migration.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L