Forum Discussion

corvus2606's avatar
corvus2606
Tuning in
5 months ago

Microsoft 365/Azure outages

I work from home for an MSP and rely 100% on Azure for my job.

I pay for what is supposed to be a reliable service, yet every other week there is an outage across Azure cloud services that only affects VM users.  This is not a problem at Microsoft's end, and all of their services are 100% functional on other ISPs during these outages.

Presumably VM has their own entry point into Azure, but what is the point if it's uptime is less than everyone else's?

I'm at the point where i'm preparing to make a complain to get out of my contract so that I can go with a more reliable service, ideally with a backup 4g router.  Is anyone else having a similar experience?

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    If you perform a tracert <Azure host> do you see a VM host that is local to you after which all hops time out ?

    • corvus2606's avatar
      corvus2606
      Tuning in
      5 months ago

      I've run multiple Tracerts this morning, it's difficult as today it's intermittent, so sometimes it goes through, others it times out.  It reliably get's to a VM Static address, then it's iffy after that.

      I suspect that VM caches an entrypoint into Azure, but the cache doesn't refresh frequently enough, so we are left with no connection when microsoft closes or moves an entrypoint.

      For clarity, 4 of my colleagues are having the same issue, all on VM, none of the others on different ISPs get this.It also works when i tether through my mobile provider(not o2)

    • corvus2606's avatar
      corvus2606
      Tuning in
      5 months ago

      latest Tracert result:

       

      Spoiler
      Tracing route to s-part-0016.t-0009.t-msedge.net [13.107.246.44]
      over a maximum of 30 hops:
      1 <1 ms <1 ms <1 ms REDACTED [192.168.0.1]
      2 * * * Request timed out.
      3 14 ms 11 ms 9 ms cdif-core-2a-ae65-650.network.virginmedia.net [62.255.255.181]
      4 * * * Request timed out.
      5 * * * Request timed out.
      6 29 ms 18 ms 21 ms tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
      7 29 ms 18 ms 24 ms 213.104.85.230
      8 * * * Request timed out.
      9 * * * Request timed out.
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 * * * Request timed out.
      14 * * * Request timed out.
      15 * * * Request timed out.
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      nslookup on 213.104.85.230 resolves to:
      230.185-105-213.static.virginmediabusiness.co.uk

       

  • Desivibe's avatar
    Desivibe
    Tuning in
    5 months ago

    I cant get into https://portal.azure.com/ anymore using Virgin media. I used hotspot to connect my laptop to my phone (5g) and can connect fine, so has virgin blocked the connection to Azure? how do we get back in, I need it for me work 

  • corvus2606's avatar
    corvus2606
    Tuning in
    5 months ago

    I'm not surprised that Microsoft are investigating, VM provide a significant number of enterprise trunk connections to Azure datacentres.  it's part of why i went with them.

    what concerns me is that VM customers at my company log more downtime than staff on any other ISP.