Forum Discussion

uksweet's avatar
uksweet
Joining in
2 years ago

Lost access to websites based in China !!!

I also started having this issue some time last week. Websites based in mainland China stopped working for me, it was working fine before.I've called the technical support but couldn't fix it  !!!

7 Replies

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    Which website?

    From a desktop or laptop device consider running the following command where example.com is replaced with the website domain:

    nslookup example.com

    Repeat the process with the following:

    nslookup example.com 9.9.9.9

    Do the Address values returned by the nslookup command match?

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  • Hey uksweet, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    Please can you confirm what website this is ?

    Also the advice above help at all?

    • uksweet's avatar
      uksweet
      Joining in

      Hi,I have been using Virgin Media's network for more than a year, including wifi and direct connection, I have not changed the computer and mobile phone ,This situation occurred more than ten days ago, most of the China websites cannot be connected, and the apps related to China on my computer and mobile phone cannot be connected. But when I use the mobile network instead, all the devices can connect, so I think the Virgin Media network is the problem, Because most China websites cannot be connected,My guidance operations based on technical support are invalid.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Hey uksweet, thank you for reaching out and I am sorry to hear this.

        Are you using a VPN, this could be blocking the websites?

        Another thing is that the websites could of now been blocked, what are the websites?