Forum Discussion

dave_bass5's avatar
dave_bass5
Dialled in
25 days ago

Keep losing broadband, but not speed.

Over the past week i keep losing internet. It just dissapears. If i restart my hyper hub it’s fine for a while. Could be an hour, 12 hours or 5mins.

When its working the speeds is as expected, i have no issues with speed, only connectivity.

Are there any issues in the London SE1 area?

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    22 days ago

    Hi dave_bass5 👋.

    Thanks for reaching out to us, sorry to hear that you are having issues with your Hub. So that we can assist you with this, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina