Internet Instability
Hello,
I'm having some difficulty with my internet connection ever since cancelling and switching VM account holders. The internet keeps dropping connection, runs terribly slowly at times and definitely needs an engineer to fix the issues.
I have double checked the HUB configurattion menu and most of it appears way out of spec. I will post the specs below. Downstream power levels aren't ideal, Downstream SNR is way below what should be expected. Downstream errors everywhere. Upstream power levels way too high. 1 Upstream channel? That isn't normal either. It's been abysmal for 3 months straight. Specs will be posted in due coruse.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | -0.4 | 37 | 256 qam | 25 |
2 | 202750000 | -2 | 34 | 256 qam | 9 |
3 | 210750000 | -2 | 32 | 256 qam | 10 |
4 | 218750000 | -2 | 32 | 256 qam | 11 |
5 | 226750000 | -2.2 | 31 | 256 qam | 12 |
6 | 234750000 | -2.4 | 32 | 256 qam | 13 |
7 | 242750000 | -2.5 | 33 | 256 qam | 14 |
8 | 250750000 | -3 | 33 | 256 qam | 15 |
9 | 258750000 | -3.2 | 33 | 256 qam | 16 |
10 | 266750000 | -2.7 | 35 | 256 qam | 17 |
11 | 274750000 | -2.2 | 35 | 256 qam | 18 |
12 | 282750000 | -1.9 | 32 | 256 qam | 19 |
13 | 290750000 | -1.4 | 31 | 256 qam | 20 |
14 | 298750000 | -0.9 | 32 | 256 qam | 21 |
15 | 306750000 | -0.7 | 36 | 256 qam | 22 |
16 | 314750000 | -0.5 | 36 | 256 qam | 23 |
17 | 322750000 | -0.4 | 37 | 256 qam | 24 |
18 | 338750000 | -0.2 | 37 | 256 qam | 26 |
19 | 346750000 | 0 | 37 | 256 qam | 27 |
20 | 354750000 | 0.2 | 36 | 256 qam | 28 |
21 | 362750000 | 0.7 | 36 | 256 qam | 29 |
22 | 370750000 | 0.7 | 37 | 256 qam | 30 |
23 | 378750000 | 0.7 | 37 | 256 qam | 31 |
24 | 386750000 | 0.5 | 37 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.3 | 4455 | 77 |
2 | Locked | 34.9 | -2122797458 | 4450 |
3 | Locked | 32.9 | 2028405827 | 1143797 |
4 | Locked | 32.9 | 139260171 | 154310 |
5 | Locked | 31.1 | -530121793 | 45084 |
6 | Locked | 32.3 | 1537214938 | 287 |
7 | Locked | 33.2 | 47884256 | 173 |
8 | Locked | 33 | 7687632 | 167 |
9 | Locked | 33.9 | 11526580 | 57 |
10 | Locked | 35.5 | 210131 | 58 |
11 | Locked | 35.7 | 30555 | 65 |
12 | Locked | 32.9 | 16141975 | 70 |
13 | Locked | 31.4 | 59204868 | 56 |
14 | Locked | 32.5 | 244728073 | 59834086 |
15 | Locked | 36.6 | 4349173 | 42 |
16 | Locked | 36.6 | 584522 | 82 |
17 | Locked | 37.6 | 5859 | 64 |
18 | Locked | 37.6 | 4319 | 73 |
19 | Locked | 37.3 | 4089 | 37 |
20 | Locked | 36.6 | 2775 | 35 |
21 | Locked | 36.3 | 3154 | 41 |
22 | Locked | 37.3 | 1946 | 19 |
23 | Locked | 37.3 | 1701 | 28 |
24 | Locked | 37.3 | 1687 | 441 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600019 | 57 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 4 | 0 |