Internet Drops out most weekdays between 13.00 - 14.00

Question

Almost every working day my internet drops out completely for a period of time (can be up to an hour) between 13.00 and 14.00. It's always between those times, I work from home and my boss is getting cross about it. The engineer has been out and checked the hub (said it's fine) and the cable to the house has been replaced. If I use my phone (i.e. 4G) to run the service status app it says there is nothing wrong and to check the wifi strength, but the devices can't find a network even if sitting right next to the hub. Rebooting the hub sometimes resolves this, otherwise I end up waiting till the network comes back of its own accord.

Any ideas? And why always at the same time of day? As it's an intermittent problem, unless an engineer actually sees it during an outage he's going to say there's nothing wrong!

goslow · Answer

Set up a BQM which will track your connection 24/7 and hopefully capture the dropouts.https://www.thinkbroadband.com/broadband/monitoring/quality&nbsp;

fronty · Answer

Are you able to hardwire your laptop straight into the hub with an RJ45 cable? You need to figure out if it's a wifi problem or fibre/cable problem. For instance, one of your neighbours might turn some kind of device on at lunchtime which causes lots of wifi interference, but this won't have an affect if you are hardwired into the hub.

Messybeast · Answer

Sadly no. My PC is hardwired to it in my study, but my work "office" is in a different bit of the house (I have to keep the two completely separate). It has been going on for about a year, but before that it was fine.&nbsp;

fronty · Answer

So is your hardwired PC also suffering from problems?

nodrogd · Answer

So many items use or can interfere with the WiFi bands these days. The lower 2.4Ghz band is most crowded, & is interfered with easily by things like improperly shielded microwave ovens.

Sky customer with a similar issue last year

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Internet Drops out most weekdays between 13.00 - 14.00

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