Internet down over a week

Question

Internets been down over a week, tech visit said I dont have an apparent mac address and will email the network team, still waiting with no updates still,&nbsp;What can I do?&nbsp;

Cardiffman282 · Answer

Raise a formal written complaint via the Myvmo2 account and also ensure that you receive compensation for the total loss of service

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

John_GS · Answer

Hi asathus&nbsp;
Thanks for posting and welcome to the community. Sorry to hear of any service issues. I can see we've sorted the issue out with an engineer visit but I'll pop you a PM now to box the other issue off. Best wishes.

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Internet down over a week

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