Internet down over a week
Internets been down over a week, tech visit said I dont have an apparent mac address and will email the network team, still waiting with no updates still,
What can I do?
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Raise a formal written complaint via the Myvmo2 account and also ensure that you receive compensation for the total loss of service
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Update,
Box was replaced and worked for 3 days, now the exact same red flashing and no Internet, beyond frustrating, customer service dont seem bothered either after a total of 5 hours on the phone,
Knew I shouldn't have swapped from BT
Seriously considering an ombudsman complaint
