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rodders89's avatar
rodders89
Joining in
7 months ago

Intermittent wifi issues

Hi everyone. I'm hoping someone can help with my intermittent internet issues. I'm on broadband-only M350 and it worked great in the beginning. But over the last few months I've had really bad intermittent internet where video calls drop out or even web browsing on my devices isn't possible. Two virgin engineer visits later and they concluded there is no issue, but the same internet drop outs happen when they leave. I even upgraded my router to the Hub 5 but I've got the same issues. Any help would be much appreciated! 

Hub5
intermittent
WIFI

3 Replies

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  • rodders89's avatar
    rodders89
    Joining in
    7 months ago

    Hub stats are:

    1Locked4200
    2Locked4000
    3Locked4000
    4Locked4000
    5Locked4000
    6Locked4100
    7Locked4110
    8Locked4100
    9Locked4110
    10Locked4110
    11Locked4110
    12Locked4110
    13Locked4110
    14Locked4100
    15Locked4110
    16Locked4100
    17Locked4110
    18Locked4210
    19Locked4210
    20Locked4200
    21Locked4210
    22Locked4210
    23Locked4220
    24Locked4200
    25Locked4220
    26Locked4200
    27Locked4200
    28Locked4210
    29Locked4200
    30Locked4200
    31Locked4200

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    33924K1800QAM 40961128

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    33Locked427.513402680

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000044.55120QAM 645
    143100000445120QAM 646
    23660000043.85120QAM 647
    33010000043.85120QAM 648
    42360000043.55120QAM 6410

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0000
    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0010

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    1310.439.72KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    13OFDMA2087400000000
     
  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    Issues with MS Teams video conference calls over Wi-Fi (or VPN) are reported on a very regular basis.

    Complaints about other platforms are uncommon.

  • Pe5's avatar
    Pe5
    Joining in
    7 months ago

    Hello I have the same problem too, engineer calls ,all new kit checked, working ok ,next day error code, reboot back on ,next day gone again ,only happened in the last months, all ok for years before that, I don,t see why Virgin should charge you for an I pod for £8 month extra, to have a decent connection, which you are already paying for in the first place. It worked alright before .Plus I already upgraded my Internet speed at extra cost. rant over. cheers.