Forum Discussion

wannnnnabe's avatar
wannnnnabe
Joining in
10 months ago

Hub3 solid red light and drop connection

Hi all,

I got solid red light on Hub3 for a month and the upper part of router a bit warm (not very hot).  I'm using M350. The connection of connected device will drop suddenly.  I have try to reset and restart the router.  Also, I have taken out all the cables and plugged them in again. Unfortunately, solid red light still come up.  

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    • wannnnnabe's avatar
      wannnnnabe
      Joining in
      10 months ago

      Thanks Adduxi.  Yes, I got the private message from VM team.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        10 months ago

        Hi wannnnnabe,

        We're glad this has been resolved for you.

        If you have any further queries, please don't hesitate to contact us.

        Regards,
        Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi wannnnnabe 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support Adduxi 👍

    Regards,
    Daniel