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wannnnnabe's avatar
wannnnnabe
Joining in
6 months ago

Hub3 solid red light and drop connection

Hi all,

I got solid red light on Hub3 for a month and the upper part of router a bit warm (not very hot).  I'm using M350. The connection of connected device will drop suddenly.  I have try to reset and restart the router.  Also, I have taken out all the cables and plugged them in again. Unfortunately, solid red light still come up.  

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    • wannnnnabe's avatar
      wannnnnabe
      Joining in
      6 months ago

      Thanks Adduxi.  Yes, I got the private message from VM team.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        6 months ago

        Hi wannnnnabe,

        We're glad this has been resolved for you.

        If you have any further queries, please don't hesitate to contact us.

        Regards,
        Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi wannnnnabe 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support Adduxi 👍

    Regards,
    Daniel