Hub rattling

If the pieces are conductive/metal then it’s definitely not safe. If they’re plastic pieces it could become dangerous in future if more things become dislodged.

This is why I’m not a fan of second hand goods, especially electrical ones. You just never know what’s happened to it!

I had the same issue couple years ago. VM re-sells old and potentially dangerous goods as “new”. They sent me a “new” Hub3 yet it was a dangerously old device which had metal parts rattling around inside. Turned out the heatsink had blown right off with a previous customer, and then they sent it to me, without even checking.

VM needs to stop sending out old goods before something really bad happens.

Hi Kimloan 👋.

Thanks for reaching out to us. Apologies for the issues that you have had with the rattling on your Hub. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina