Hub not found in Connect app

Hi RichardDBlake, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with connecting to your Hub within the Connect App. The first thing to be aware of is you need to be connected to your Home WiFi in order for the app to connect to the Hub. It won't allow the connection if you're on a Guest network, VPN or Mobile data. If this still doesn't help, try clearing the data within the Connect App.

If you've recently had a new hub then it can also take a few days for the updates to reflect. 

Finally, you can also try a pin hole reset on the hub. Make sure you hold the reset button in for a timed 60 seconds to ensure a full reset is completed.

Pop back and let us know how it all goes. 

Thanks,

Hi Kath_F

Thanks for replying.

Firstly, apologies for the dual post. The reason is when I first posted the message I got an error to say there was an error posting, therefore I did it again. Clearly, the first post had gone through, despite the error message.

Regarding the problem with the connect app. I am connected to my home wifi, I do not have a guest network set up and am not running a VPN. Also, when I first got the error I tried both a normal reboot and a factory reset (holding the reset button for 1 minute) and the issue still remained after both of these.

Also, I deleted the app from my phone, restarted the phone and then reinstalled the app to ensure that all app data was removed. Again, it did not resolve the issue.

Regards, Richard