Forum Discussion

CJ38's avatar
CJ38
On our wavelength
12 months ago
Solved

Hub connection

Is there a maximum length for the broadband cable that connects the hub to the box where it enters the house
  • Tudor's avatar
    Tudor
    12 months ago

    Simple answer no. Long answer is the total length of cable from the street box to hub has a limit, but I don’t know what it is. Unless you are a very long way from the street box the internal cable can be any length, but if it increases the technician may have to make adjustments at the street box to move you to another ‘tap’.

jpeg1's avatar
jpeg1
Alessandro Volta
12 months ago

There's not a fixed defined length, it will depend on other factors including how far the house is from the street cabinet.  Making it much longer will certainly need adjustments inside the street cabinet. 

If you ask VM to send a technician they can advise and do the changes for the fixed £25 charge. It is isn't something you can do yourself.