Hi,Ive received a hub 5 due to my previous hub 4 failing. It has been working well but for some reason it keeps rebooting between 2-3am every Tuesday morning. So far its happened twice in the last 2 weeks. I have called CS multiple times but I just get the usual rubbish (reboot, reset etc). I did a factory reset on Tuesday midday but then for some reason the hub rebooted on Wednesday morning at 2:40am. CS say its maintenance or firmware updates but I have a BQM running on my neighbours VM line and that doesn't go down so it cannot be maintenance. As for firmware updates, the version stays the same. Hub 5 is in modem mode. When the reboots happen, I get "cable modem reboot due to RG reboot command". Something isnt right as I never had these issues with my hub 4. The only thing that stands out is my upstream modulation keep fluctuating between 64qam and 16qam but CS say they cant see any issues with my power levels. Anyone had any similar issues? Not sure what to do next. Thanks Cable Modem StatusItem Status CommentsAcquired Downstream Channel(Hz)331000000LockedRanged Upstream Channel(Hz)49600000RangedProvisioning StateOnlineOperationalDownstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1331000000641QAM 2562522110000006.839QAM 2561032190000006.938QAM 2561142270000006.638QAM 2561252350000006.438QAM 2561362430000006.338QAM 256147251000000638QAM 256158259000000639QAM 2561692670000005.639QAM 25617102750000005.739QAM 25618112830000005.439QAM 2561912291000000640QAM 25620132990000005.940QAM 25621143070000006.440QAM 25622153150000006.140QAM 25623163230000006.440QAM 25624173390000006.341QAM 25626183470000006.141QAM 2562719355000000641QAM 25628203630000005.841QAM 25629213710000005.541QAM 25630223790000005.341QAM 25631233870000005.341QAM 25632244910000005.240QAM 25633254990000005.241QAM 25634265070000005.141QAM 25635275150000005.141QAM 2563628523000000541QAM 25637295310000005.142QAM 25638305390000004.941QAM 25639315470000005.141QAM 25640Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked41002Locked39003Locked38004Locked38005Locked38006Locked38007Locked38008Locked39009Locked390010Locked390011Locked390012Locked400013Locked400014Locked400015Locked401016Locked400017Locked410018Locked410019Locked411020Locked410021Locked412022Locked411023Locked412024Locked408025Locked417026Locked415027Locked414028Locked4111029Locked426030Locked416031Locked4150 Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 04960000046.35120QAM 161143100000465120QAM 162236600000465120QAM 16333010000045.85120QAM 16442360000045.55120QAM 165Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0ATDMA00001ATDMA00002ATDMA00003ATDMA00004ATDMA0000Network LogTimePriorityDescription27-09-2023 19:45:22noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 19:40:19noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 19:26:39noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 18:22:50noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 18:12:28noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 18:12:25noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 18:07:22noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 17:56:14noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 17:51:11noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 17:50:49noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 17:45:46noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 17:45:40noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 17:40:37noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:44:24noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:39:21noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:34:13noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:29:10noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:29:05noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:24:00noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:23:52noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:18:44noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:15:59noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 16:10:56noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 15:59:49noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 15:54:46noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 15:53:54noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 15:48:51noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 15:46:46noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 15:41:43noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 15:30:39noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 15:25:36noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;27-09-2023 15:25:17noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;BQM:Tuesday 19thTuesday 26thWednesday 27th

There is a problem with your US, as you know they should all be QAM 64. A VM tech will need to sort that out.As for the RG Reboot, I've no idea. However, coincidently, my Hub 5 has done this as well quite recently and I use modem mode. I'll be keeping an eye on that one for sure.

This is the issue, the CS team dont seem to have a clue so they dont want to send out an engineer. Then theres the issue with some engineers, they cant see any issues. So I just keep going round in circles. The RG reboots could be due to the noise in the upstream? Not sure. Would be interesting to know if other hub 5 modem mode users experience the same rebooting issues.

went through a long period of this and I never found out what the resolution was. I had to have an engineer come out and tell me there was nothing wrong with my connection to then raise it with networks as the forum team cannot do this. The following week no reboots at all. I never found out why. However, this morning I had a reboot at 2am I hope this is not starting again as it disrupts all my security cameras and my NAS who start messaging me to tell me the network is out at 2am!!!! good luck but you really could do with a compitant engineer to attend to sort this out.

If you find nothing wrong I be disappointed even with the dam thing in router mode😞

Forum Discussion

avi68

Superfast

2 years ago

Hub 5 Rebooting Every Week

Hi,

Ive received a hub 5 due to my previous hub 4 failing. It has been working well but for some reason it keeps rebooting between 2-3am every Tuesday morning. So far its happened twice in the last 2 weeks.

I have called CS multiple times but I just get the usual rubbish (reboot, reset etc). I did a factory reset on Tuesday midday but then for some reason the hub rebooted on Wednesday morning at 2:40am. CS say its maintenance or firmware updates but I have a BQM running on my neighbours VM line and that doesn't go down so it cannot be maintenance. As for firmware updates, the version stays the same.

Hub 5 is in modem mode. When the reboots happen, I get "cable modem reboot due to RG reboot command".

Something isnt right as I never had these issues with my hub 4. The only thing that stands out is my upstream modulation keep fluctuating between 64qam and 16qam but CS say they cant see any issues with my power levels. Anyone had any similar issues? Not sure what to do next.

Thanks

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6	41	QAM 256	25
2	211000000	6.8	39	QAM 256	10
3	219000000	6.9	38	QAM 256	11
4	227000000	6.6	38	QAM 256	12
5	235000000	6.4	38	QAM 256	13
6	243000000	6.3	38	QAM 256	14
7	251000000	6	38	QAM 256	15
8	259000000	6	39	QAM 256	16
9	267000000	5.6	39	QAM 256	17
10	275000000	5.7	39	QAM 256	18
11	283000000	5.4	39	QAM 256	19
12	291000000	6	40	QAM 256	20
13	299000000	5.9	40	QAM 256	21
14	307000000	6.4	40	QAM 256	22
15	315000000	6.1	40	QAM 256	23
16	323000000	6.4	40	QAM 256	24
17	339000000	6.3	41	QAM 256	26
18	347000000	6.1	41	QAM 256	27
19	355000000	6	41	QAM 256	28
20	363000000	5.8	41	QAM 256	29
21	371000000	5.5	41	QAM 256	30
22	379000000	5.3	41	QAM 256	31
23	387000000	5.3	41	QAM 256	32
24	491000000	5.2	40	QAM 256	33
25	499000000	5.2	41	QAM 256	34
26	507000000	5.1	41	QAM 256	35
27	515000000	5.1	41	QAM 256	36
28	523000000	5	41	QAM 256	37
29	531000000	5.1	42	QAM 256	38
30	539000000	4.9	41	QAM 256	39
31	547000000	5.1	41	QAM 256	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0
2	Locked	39	0
3	Locked	38	0
4	Locked	38	0
5	Locked	38	0
6	Locked	38	0
7	Locked	38	0
8	Locked	39	0
9	Locked	39	0
10	Locked	39	0
11	Locked	39	0
12	Locked	40	0
13	Locked	40	0
14	Locked	40	0
15	Locked	40	1
16	Locked	40	0
17	Locked	41	0
18	Locked	41	0
19	Locked	41	1
20	Locked	41	0
21	Locked	41	2
22	Locked	41	1
23	Locked	41	2
24	Locked	40	8
25	Locked	41	7
26	Locked	41	5
27	Locked	41	4
28	Locked	41	11
29	Locked	42	6
30	Locked	41	6
31	Locked	41	5

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46.3	5120	QAM 16	1
1	43100000	46	5120	QAM 16	2
2	36600000	46	5120	QAM 16	3
3	30100000	45.8	5120	QAM 16	4
4	23600000	45.5	5120	QAM 16	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time	Priority	Description
27-09-2023 19:45:22	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 19:40:19	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 19:26:39	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 18:22:50	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 18:12:28	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 18:12:25	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 18:07:22	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:56:14	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:51:11	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:50:49	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:45:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:45:40	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:40:37	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:44:24	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:39:21	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:34:13	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:29:10	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:29:05	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:24:00	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:23:52	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:18:44	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:15:59	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:10:56	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:59:49	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:54:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:53:54	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:48:51	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:46:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:41:43	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:30:39	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:25:36	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:25:17	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

BQM:

Tuesday 19th

Tuesday 26th

Wednesday 27th

39 Replies

Adduxi
Very Insightful Person
2 years ago
There is a problem with your US, as you know they should all be QAM 64. A VM tech will need to sort that out.
As for the RG Reboot, I've no idea. However, coincidently, my Hub 5 has done this as well quite recently and I use modem mode. I'll be keeping an eye on that one for sure.
- avi68
  Superfast
  2 years ago
  This is the issue, the CS team dont seem to have a clue so they dont want to send out an engineer. Then theres the issue with some engineers, they cant see any issues. So I just keep going round in circles.
  The RG reboots could be due to the noise in the upstream? Not sure. Would be interesting to know if other hub 5 modem mode users experience the same rebooting issues.
  - Beth_G
    Forum Team
    2 years ago
    Hi avi68,
    
    Thanks for taking the time to post on the forums.
    
    I'm sorry to hear you've been having some issues with your Hub 5. I've had a look on this side and whilst I can't see any issues on the surface, we can't see everything due to the Hub being in modem mode.
    
    Can you please take your Hub out of modem mode for us and pop it in router mode? Once you have, let us know and we can take another look.
    
    Thanks,

pete_at_home

Superfast

2 years ago

Looking at your DS & US, they indicate the HFC Amplifiers in your area are incorrectly aligned in the Upstream.

With +5-6dBmV downstream, I would expect US to be lower than 46. The impact also depends on which drop-tap you are connected to in the cabinet.

Would be interesting to see the signal levels for your neighbour's modem.

avi68

Superfast

2 years ago

This is my neighbors signal levels from his hub 3:


Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	171000000	Locked
Ranged Upstream Channel (Hz)	23600000	Locked
Provisioning State	Online

Refresh data

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	171000000	6.5	37	256 qam	5
2	139000000	6.5	37	256 qam	1
3	147000000	6.6	37	256 qam	2
4	155000000	6.9	38	256 qam	3
5	163000000	6.4	37	256 qam	4
6	179000000	5.9	37	256 qam	6
7	187000000	5.6	37	256 qam	7
8	195000000	5	37	256 qam	8
9	203000000	4.5	37	256 qam	9
10	211000000	4.6	37	256 qam	10
11	219000000	4.4	37	256 qam	11
12	227000000	4.3	36	256 qam	12
13	235000000	3.9	37	256 qam	13
14	243000000	3.7	36	256 qam	14
15	251000000	3.2	37	256 qam	15
16	259000000	3.2	37	256 qam	16
17	267000000	3	37	256 qam	17
18	275000000	2.9	37	256 qam	18
19	283000000	2.9	37	256 qam	19
20	291000000	2.9	37	256 qam	20
21	299000000	3.2	37	256 qam	21
22	307000000	3.5	38	256 qam	22
23	315000000	3.7	38	256 qam	23
24	323000000	3.5	38	256 qam	24

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	37.6	2954	960
2	Locked	37.6	3213	795
3	Locked	37.6	4382	863
4	Locked	38.6	2749	874
5	Locked	37.6	2692	893
6	Locked	37.6	2413	650
7	Locked	37.6	2415	417
8	Locked	37.3	3218	318
9	Locked	37.3	1488	292
10	Locked	37.3	968	130
11	Locked	37.3	925	61
12	Locked	36.6	802	47
13	Locked	37.3	622	51
14	Locked	36.6	741	90
15	Locked	37.6	747	81
16	Locked	37.6	890	272
17	Locked	37.3	1001	463
18	Locked	37.6	899	367
19	Locked	37.6	821	379
20	Locked	37.6	988	605
21	Locked	37.3	883	657
22	Locked	38.6	733	813
23	Locked	38.6	580	1123
24	Locked	38.6	644	678

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	23600000	45	5120	16 qam	5
2	30099953	44.3	5120	64 qam	4
3	36600000	44.5	5120	32 qam	3
4	43100043	44.5	5120	64 qam	2
5	49600151	45	5120	64 qam	1

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	7	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	5	0
5	ATDMA	0	0	3	0

Network Log

Time	Priority	Description
30/09/2023 21:39:37	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
30/09/2023 03:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/09/2023 20:47:15	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
26/09/2023 15:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
25/09/2023 18:26:24	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
25/09/2023 18:26:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
25/09/2023 18:26:10	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
24/09/2023 03:08:25	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/09/2023 03:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
21/09/2023 06:42:36	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
19/09/2023 15:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
17/09/2023 02:21:20	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
16/09/2023 03:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
14/09/2023 11:30:16	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/09/2023 04:32:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:04:9	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
09/09/2023 21:33:44	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
09/09/2023 21:33:44	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

avi68

Superfast

2 years ago

These are my levels (taken at the same time I took his):

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6	41	QAM 256	25
2	211000000	6.8	39	QAM 256	10
3	219000000	6.9	38	QAM 256	11
4	227000000	6.6	38	QAM 256	12
5	235000000	6.5	38	QAM 256	13
6	243000000	6.3	38	QAM 256	14
7	251000000	5.9	39	QAM 256	15
8	259000000	5.9	39	QAM 256	16
9	267000000	5.5	39	QAM 256	17
10	275000000	5.7	39	QAM 256	18
11	283000000	5.4	39	QAM 256	19
12	291000000	6	40	QAM 256	20
13	299000000	5.9	40	QAM 256	21
14	307000000	6.4	40	QAM 256	22
15	315000000	6.1	40	QAM 256	23
16	323000000	6.3	40	QAM 256	24
17	339000000	6.3	41	QAM 256	26
18	347000000	6.1	41	QAM 256	27
19	355000000	5.8	41	QAM 256	28
20	363000000	5.5	41	QAM 256	29
21	371000000	5.1	41	QAM 256	30
22	379000000	5.7	41	QAM 256	31
23	387000000	5.8	41	QAM 256	32
24	491000000	5.2	40	QAM 256	33
25	499000000	5.2	41	QAM 256	34
26	507000000	5.1	41	QAM 256	35
27	515000000	5.1	41	QAM 256	36
28	523000000	4.9	41	QAM 256	37
29	531000000	5.1	41	QAM 256	38
30	539000000	4.9	41	QAM 256	39
31	547000000	5	41	QAM 256	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	1
2	Locked	39	0
3	Locked	38	0
4	Locked	38	0
5	Locked	38	1
6	Locked	38	0
7	Locked	39	2
8	Locked	39	2
9	Locked	39	3
10	Locked	39	1
11	Locked	39	1
12	Locked	40	1
13	Locked	40	4
14	Locked	40	0
15	Locked	40	3
16	Locked	40	0
17	Locked	41	1
18	Locked	41	0
19	Locked	41	3
20	Locked	41	4
21	Locked	41	7
22	Locked	41	5
23	Locked	41	9
24	Locked	40	21
25	Locked	41	28
26	Locked	41	19
27	Locked	41	25
28	Locked	41	23
29	Locked	41	27
30	Locked	41	32
31	Locked	41	35

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46.3	5120	QAM 32	1
1	43100000	46.3	5120	QAM 32	2
2	36600000	46.3	5120	QAM 32	3
3	30100000	45.8	5120	QAM 32	4
4	23600000	45.8	5120	QAM 32	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time	Priority	Description
02-10-2023 15:22:04	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 14:18:15	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 08:59:11	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:40:08	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:13:37	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:13:33	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:02:04	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:02:01	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 02:56:58	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 02:56:54	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 02:51:51	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 02:36:19	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 01:32:31	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 18:59:58	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 18:54:55	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 18:54:20	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 18:49:17	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:19:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:14:43	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:14:40	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:09:37	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:09:31	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:04:28	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:04:21	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 15:59:18	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 13:46:38	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 13:41:35	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 20:54:18	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 20:49:15	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 18:38:27	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 18:33:24	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 04:52:28	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

avi68

Superfast

2 years ago

Had another reboot this morning at around 2:40am :

Network Log

Time	Priority	Description
03-10-2023 04:39:10	notice	REGISTRATION COMPLETE - Waiting for Operational status
03-10-2023 04:39:02	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
03-10-2023 04:38:58	notice	TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
03-10-2023 04:38:56	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
03-10-2023 04:38:54	notice	Honoring MDD; IP provisioning mode = IPv4
03-10-2023 04:38:38	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=:::::*;CM-QOS=1.1;CM-VER=3.1;
03-10-2023 04:38:21	critical	Cable Modem Reboot via RG reboot command

Robert_P
Forum Team
2 years ago
We can see you have called and spoken to the team since posting and the necessary arrangements were made, once received please let us know if this resolves the rebooting issue avi68.

Rob
- avi68
  Superfast
  2 years ago
  Another hub was posted to me 2 weeks ago but the rebooting issue is still occurring. After multiple phone calls I have finally managed to get an engineer booked to visit. We know it isnt the hub as this is the third hub 5 I have received. I have also started to get packet loss and drop outs. When looking at the logs I can see "16 consecutive T3 timeouts while trying to range on upstream channel 8". Again customer services cant see any issues. Hopefully I get an engineer who can fix this.

avi68
Superfast
2 years ago
Issue has started again. Hub is rebooting every Tuesday, Wednesday and Thursday morning. No changes have been made on my side.
- Kath_P
  Forum Team
  2 years ago
  Hi avi68,
  
  We're sorry to hear the issues have returned. I can see my colleague already replied to your other thread and has sent you a private message. Please respond to that so we can help further.
  
  Many thanks,
- Faceman09
  Joining in
  10 months ago
  Hi avi68
  Did you ever get this resolved? Experiencing the same issue, new Hub 5 went in 10 days ago on Service Activation and been having reboots between 2am-3am every Tuesday, Wednesday and Thursday night since.
  Router is configured in modem mode and it was switched out same day as the previous user who had a Hub 5 in modem mode on the same cabling for 18 months without issue.
  
  Just wondering how they managed to resolve your issue as looks to be similar
  - avi68
    Superfast
    9 months ago
    Sorry Faceman09 I've just seen your message.
    So after complaining multiple times it magically fixed itself. I have a feeling someone from the networks team changed something their end which stopped the reboot issue occurring.
    I had not changed anything my side, the same hub 5, it's still in modem mode, same cables, same router. The issue started itself and then fixed itself. The only advice I can give is to submit a complaint and hope to get it sorted that way.

avi68

Superfast

7 months ago

Long story short, old account has been closed (returned old hub 5), signed up as a new customer and received a new hub 5. Since connecting the new hub 5 I'm starting to get reboots early in the morning again. The first week I had reboots on Tuesday and Thursday morning between 2-3am. I then did a factory pin hole reset. This week (second week) I had a reboot today (Tuesday) at 2:40am.

CS have no idea whats happening. Last time I think the networks team fixed it because it magically started to behave. Please can you escalate this to the networks team.

Networks logs:

05-11-2024 02:42:14	notice	REGISTRATION COMPLETE - Waiting for Operational status
05-11-2024 02:42:09	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
05-11-2024 02:42:01	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
05-11-2024 02:41:58	notice	TLV-11 - unrecognized OID;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
05-11-2024 02:41:56	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
05-11-2024 02:41:53	notice	Honoring MDD; IP provisioning mode = IPv4
05-11-2024 02:41:45	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
05-11-2024 02:41:44	critical	Cable Modem Reboot because of - Reboot Timezone Change
05-11-2024 02:39:33	critical	No Ranging Response received - T3 time-out;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
05-11-2024 02:39:28	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
05-11-2024 02:39:27	critical	Cable Modem Reboot because of - unknown

avi68
Superfast
7 months ago
Had another reboot this morning:
Network Log
Time Priority Description
06-11-2024 02:06:06 notice REGISTRATION COMPLETE - Waiting for Operational status
06-11-2024 02:06:00 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
06-11-2024 02:05:52 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
06-11-2024 02:05:49 notice TLV-11 - unrecognized OID;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
06-11-2024 02:05:46 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
06-11-2024 02:05:44 notice Honoring MDD; IP provisioning mode = IPv4
06-11-2024 02:05:41 critical No Ranging Response received - T3 time-out;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.1;
06-11-2024 02:05:37 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-11-2024 02:05:36 critical Cable Modem Reboot because of - unknown
- John_GS
  Forum Team
  7 months ago
  Hi avi68
  
  Thanks for posting and welcome back to the community. Sorry to hear of any Broadband issues. We've not been able to run full tests when attempting to do a diagnostic - is your Router in Modem Mode? If so, can you kindly pop it in Router Mode and let us know?
  
  Best wishes.
  - avi68
    Superfast
    6 months ago
    Hi John, could you tell me what additional tests are required in router mode compared to modem mode? I've already done this when I phoned up the CS agent last week. Their "diagnostic test" didn't show any issues.
avi68
Superfast
6 months ago
Another reboot this morning:
12-11-2024 02:03:25 critical Cable Modem Reboot because of - unknown
fizz
Fibre optic
6 months ago
went through a long period of this and I never found out what the resolution was. I had to have an engineer come out and tell me there was nothing wrong with my connection to then raise it with networks as the forum team cannot do this. The following week no reboots at all. I never found out why. However, this morning I had a reboot at 2am I hope this is not starting again as it disrupts all my security cameras and my NAS who start messaging me to tell me the network is out at 2am!!!! good luck but you really could do with a compitant engineer to attend to sort this out.
- avi68
  Superfast
  6 months ago
  I also had the same issue with my old hub 5, I had at least 3 engineer visits where they said they couldn't see anything wrong. I had the hub changed at least 3 times, again no change. Then by magic, it stopped rebooting.
  It seems the process is to get an engineer in to escalate it to networks as (like you said) the forum team cannot raise the issue directly and neither can the complaints team.
  I know how you feel, I have some backups running over the internet at night and these keep getting interrupted.
  I have raised this to ISPreview as it isnt just me whos having these issues.
avi68
Superfast
6 months ago
Another reboot this morning just after 2am.

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