Hub 5 Rebooting Every Week
Hi,
Ive received a hub 5 due to my previous hub 4 failing. It has been working well but for some reason it keeps rebooting between 2-3am every Tuesday morning. So far its happened twice in the last 2 weeks.
I have called CS multiple times but I just get the usual rubbish (reboot, reset etc). I did a factory reset on Tuesday midday but then for some reason the hub rebooted on Wednesday morning at 2:40am. CS say its maintenance or firmware updates but I have a BQM running on my neighbours VM line and that doesn't go down so it cannot be maintenance. As for firmware updates, the version stays the same.
Hub 5 is in modem mode. When the reboots happen, I get "cable modem reboot due to RG reboot command".
Something isnt right as I never had these issues with my hub 4. The only thing that stands out is my upstream modulation keep fluctuating between 64qam and 16qam but CS say they cant see any issues with my power levels. Anyone had any similar issues? Not sure what to do next.
Thanks
Cable Modem StatusItem Status Comments
Acquired Downstream Channel(Hz) | 331000000 | Locked |
Ranged Upstream Channel(Hz) | 49600000 | Ranged |
Provisioning State | Online | Operational |
Downstream bonded channels
1 | 331000000 | 6 | 41 | QAM 256 | 25 |
2 | 211000000 | 6.8 | 39 | QAM 256 | 10 |
3 | 219000000 | 6.9 | 38 | QAM 256 | 11 |
4 | 227000000 | 6.6 | 38 | QAM 256 | 12 |
5 | 235000000 | 6.4 | 38 | QAM 256 | 13 |
6 | 243000000 | 6.3 | 38 | QAM 256 | 14 |
7 | 251000000 | 6 | 38 | QAM 256 | 15 |
8 | 259000000 | 6 | 39 | QAM 256 | 16 |
9 | 267000000 | 5.6 | 39 | QAM 256 | 17 |
10 | 275000000 | 5.7 | 39 | QAM 256 | 18 |
11 | 283000000 | 5.4 | 39 | QAM 256 | 19 |
12 | 291000000 | 6 | 40 | QAM 256 | 20 |
13 | 299000000 | 5.9 | 40 | QAM 256 | 21 |
14 | 307000000 | 6.4 | 40 | QAM 256 | 22 |
15 | 315000000 | 6.1 | 40 | QAM 256 | 23 |
16 | 323000000 | 6.4 | 40 | QAM 256 | 24 |
17 | 339000000 | 6.3 | 41 | QAM 256 | 26 |
18 | 347000000 | 6.1 | 41 | QAM 256 | 27 |
19 | 355000000 | 6 | 41 | QAM 256 | 28 |
20 | 363000000 | 5.8 | 41 | QAM 256 | 29 |
21 | 371000000 | 5.5 | 41 | QAM 256 | 30 |
22 | 379000000 | 5.3 | 41 | QAM 256 | 31 |
23 | 387000000 | 5.3 | 41 | QAM 256 | 32 |
24 | 491000000 | 5.2 | 40 | QAM 256 | 33 |
25 | 499000000 | 5.2 | 41 | QAM 256 | 34 |
26 | 507000000 | 5.1 | 41 | QAM 256 | 35 |
27 | 515000000 | 5.1 | 41 | QAM 256 | 36 |
28 | 523000000 | 5 | 41 | QAM 256 | 37 |
29 | 531000000 | 5.1 | 42 | QAM 256 | 38 |
30 | 539000000 | 4.9 | 41 | QAM 256 | 39 |
31 | 547000000 | 5.1 | 41 | QAM 256 | 40 |
Downstream bonded channels
1 | Locked | 41 | 0 | 0 |
2 | Locked | 39 | 0 | 0 |
3 | Locked | 38 | 0 | 0 |
4 | Locked | 38 | 0 | 0 |
5 | Locked | 38 | 0 | 0 |
6 | Locked | 38 | 0 | 0 |
7 | Locked | 38 | 0 | 0 |
8 | Locked | 39 | 0 | 0 |
9 | Locked | 39 | 0 | 0 |
10 | Locked | 39 | 0 | 0 |
11 | Locked | 39 | 0 | 0 |
12 | Locked | 40 | 0 | 0 |
13 | Locked | 40 | 0 | 0 |
14 | Locked | 40 | 0 | 0 |
15 | Locked | 40 | 1 | 0 |
16 | Locked | 40 | 0 | 0 |
17 | Locked | 41 | 0 | 0 |
18 | Locked | 41 | 0 | 0 |
19 | Locked | 41 | 1 | 0 |
20 | Locked | 41 | 0 | 0 |
21 | Locked | 41 | 2 | 0 |
22 | Locked | 41 | 1 | 0 |
23 | Locked | 41 | 2 | 0 |
24 | Locked | 40 | 8 | 0 |
25 | Locked | 41 | 7 | 0 |
26 | Locked | 41 | 5 | 0 |
27 | Locked | 41 | 4 | 0 |
28 | Locked | 41 | 11 | 0 |
29 | Locked | 42 | 6 | 0 |
30 | Locked | 41 | 6 | 0 |
31 | Locked | 41 | 5 | 0 |
Upstream bonded channels
0 | 49600000 | 46.3 | 5120 | QAM 16 | 1 |
1 | 43100000 | 46 | 5120 | QAM 16 | 2 |
2 | 36600000 | 46 | 5120 | QAM 16 | 3 |
3 | 30100000 | 45.8 | 5120 | QAM 16 | 4 |
4 | 23600000 | 45.5 | 5120 | QAM 16 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Time | Priority | Description |
27-09-2023 19:45:22 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 19:40:19 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 19:26:39 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 18:22:50 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 18:12:28 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 18:12:25 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 18:07:22 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 17:56:14 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 17:51:11 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 17:50:49 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 17:45:46 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 17:45:40 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 17:40:37 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:44:24 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:39:21 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:34:13 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:29:10 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:29:05 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:24:00 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:23:52 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:18:44 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:15:59 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:10:56 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:59:49 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:54:46 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:53:54 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:48:51 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:46:46 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:41:43 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:30:39 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:25:36 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:25:17 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1; |
BQM:
Tuesday 19th
Tuesday 26th
Wednesday 27th