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avi68's avatar
avi68
Superfast
2 years ago

Hub 5 Rebooting Every Week

Hi,

Ive received a hub 5 due to my previous hub 4 failing. It has been working well but for some reason it keeps rebooting between 2-3am every Tuesday morning. So far its happened twice in the last 2 weeks. 

I have called CS multiple times but I just get the usual rubbish (reboot, reset etc). I did a factory reset on Tuesday midday but then for some reason the hub rebooted on Wednesday morning at 2:40am. CS say its maintenance or firmware updates but I have a BQM running on my neighbours VM line and that doesn't go down so it cannot be maintenance. As for firmware updates, the version stays the same. 

Hub 5 is in modem mode. When the reboots happen, I get "cable modem reboot due to RG reboot command". 

Something isnt right as I never had these issues with my hub 4. The only thing that stands out is my upstream modulation keep fluctuating between 64qam and 16qam but CS say they cant see any issues with my power levels. Anyone had any similar issues? Not sure what to do next. 

Thanks

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)331000000Locked
Ranged Upstream Channel(Hz)49600000Ranged
Provisioning StateOnlineOperational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000641QAM 25625
22110000006.839QAM 25610
32190000006.938QAM 25611
42270000006.638QAM 25612
52350000006.438QAM 25613
62430000006.338QAM 25614
7251000000638QAM 25615
8259000000639QAM 25616
92670000005.639QAM 25617
102750000005.739QAM 25618
112830000005.439QAM 25619
12291000000640QAM 25620
132990000005.940QAM 25621
143070000006.440QAM 25622
153150000006.140QAM 25623
163230000006.440QAM 25624
173390000006.341QAM 25626
183470000006.141QAM 25627
19355000000641QAM 25628
203630000005.841QAM 25629
213710000005.541QAM 25630
223790000005.341QAM 25631
233870000005.341QAM 25632
244910000005.240QAM 25633
254990000005.241QAM 25634
265070000005.141QAM 25635
275150000005.141QAM 25636
28523000000541QAM 25637
295310000005.142QAM 25638
305390000004.941QAM 25639
315470000005.141QAM 25640

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4100
2Locked3900
3Locked3800
4Locked3800
5Locked3800
6Locked3800
7Locked3800
8Locked3900
9Locked3900
10Locked3900
11Locked3900
12Locked4000
13Locked4000
14Locked4000
15Locked4010
16Locked4000
17Locked4100
18Locked4100
19Locked4110
20Locked4100
21Locked4120
22Locked4110
23Locked4120
24Locked4080
25Locked4170
26Locked4150
27Locked4140
28Locked41110
29Locked4260
30Locked4160
31Locked4150
 
 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000046.35120QAM 161
143100000465120QAM 162
236600000465120QAM 163
33010000045.85120QAM 164
42360000045.55120QAM 165

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

Network Log

Time

Priority

Description

27-09-2023 19:45:22

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 19:40:19

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 19:26:39

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 18:22:50

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 18:12:28

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 18:12:25

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 18:07:22

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:56:14

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:51:11

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:50:49

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:45:46

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:45:40

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:40:37

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:44:24

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:39:21

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:34:13

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:29:10

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:29:05

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:24:00

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:23:52

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:18:44

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:15:59

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:10:56

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:59:49

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:54:46

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:53:54

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:48:51

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:46:46

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:41:43

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:30:39

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:25:36

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:25:17

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

BQM:

Tuesday 19th

Tuesday 26th

Wednesday 27th

 

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