I've had the hub 5 for a couple months now and it won't install in the vmconnect app. Can't get the boosters to work and it just keeps telling me to make sure I'm on the virgin wifi, which I am.
Have tried resetting the hub, clearing app data and uninstall/reinstall nothing changes.
Hi shinotoa,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your Hub 5 connecting to the VM Connect App.
There are a few requirements for the Pods to work with our Hubs. You can view these below:
As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. You can find further information to help with the pods here.
In terms of the Hub connecting, please perform a PIN hole reset on the hub. Please ensure you hold the reset button in for a timed 60 seconds. When the hub comes back online, it should allow the connection in the app.
Pop back and keep us posted on how things go.
Many thanks,
Try turning your VPN off.
For an iPhone / iPad that might mean disable Apple Relay.
Hello again shinotoa.
We just wanted to ask if you're still having the issue after your post and the advice given above.
We're here to help if you still need it.
Gareth_L
