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DaveAsp's avatar
DaveAsp
Joining in
11 months ago

Hub 5 DHCP giving wrong addresses to wired device

Hello,

Having just finished cabling my house and moving over to Virgin Media, I was looking forward to connecting various devices in various rooms via wired ethernet. To my horror, all the devices (TVs, Blu-Ray players, Xbox One) are receiving an IP address from DHCP from the Hub 5 in the 192.168.1.x range, whereas the Hub 5 only provides 192.168.0.x addresses. The default gateway shows as 192.168.1.1, but is not pingable because it doesn't exist, obviously.

Anyone any idea what's going on? It's definitely the Hub 5 doing this (have disconnected all other devices), and regardless, there are no other DHCP server devices on the network. It's happening on all ethernet ports and on all devices which I've tested so far. WiFi devices appear to be unaffected by this.

Thanks in advance.

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  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    11 months ago

    Are you really saying that your wireless devices have 192.168.0.x addresses?

  • DaveAsp's avatar
    DaveAsp
    Joining in
    11 months ago

    Chatted with a Virgin Media support type person this morning. He told me:

    "I can see that there is currently a known issue with the 2.5Gbps port of the Hub 5. If you are using this port may experience some levels of intermittent service. It is advised to use one of the other 3 ports available"

    Told him that the issue exists across all the ethernet ports for me. Result is that an engineer is visiting tomorrow 😁

    I'll share the outcome of the visit tomorrow.

    Cheers.