Forum Discussion

tomsimmons82's avatar
tomsimmons82
Just joined
4 hours ago

Hub 5 Activation

I've recently purchased a Hub 5 from a popular auction site as VM wouldn't upgrade me from my current Hub 4. 

When the Hub 5 is connected, the configuration page displays an "Internet access denied" status. 

I called the VM activation line on 08009539500 and supplied the serial number and MAC address, and was told the activation was scheduled for the 19th between 8:00 and 12:00. 

Is this genuine, or did the support agent fob me off? 

I've tried all the usual restarting/resetting the Hub 5, and my Hub 4 still works fine. 

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    2 hours ago

    "activation was scheduled for the 19th between 8:00 and 12:00" 

    Today is the Wednesday 17th, so activation is not due until Friday morning.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 hours ago

    Hi tomsimmons82,

    You've wasted your money unless you can return the equipment to the seller.

    You will be very, very, very lucky if VM activate that hub 5.

    All VM equipment remains VM's property and the hub 5 that you purchased should have been returned to VM when either an account is closed, or when the equipment is swapped out for other equipment.


    There are financial penalties for failing to return the equipment - in the case of a hub 5 it's up to £75 per unit. (the same charge would be applied to you if you failed to return your hub4) See https://www.virginmedia.com/legal/price-guides

    The devices are activated to the account, and if the device hasn't been supplied by VM to your account then it won't (shouldn't) be activated.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    3 hours ago

    You got a door stop

    Hubs MUST come from VM when they link the hub to you connection