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gazturnbull's avatar
gazturnbull
Joining in
2 months ago

Hub 5 - power cable

So I've upgraded from a Hub 3 to a Hub 5. The Hub 5 arrived today to find the power cable is different and can't be set up . I contacted VM and requested a power cable to fit the hub . They said because I didn't have the Hub 5 set up they couldn't supply a power cord . Obviously I can't set up without power . They are sending an engineer. I don't know whether to feel embarrassed or flattered I'm getting special attention. It can't be cost effective so send and engineer with my new power cable instead of just sending the cable etc . It must be well known that the Hub 3 cable doesn't fit the Hub 5. Is this normal or necessary or just a complete waste of everyone's time ??

 

[Mod - Title edited for clarity]

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello gazturnbull,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your new Hub 5. I'd be happy to take a further look into this for you and see if we can send out a power cable for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L