Hub 5 - flashing red

Question

Hi newbie question....
My router has a flashing red light and no Internet connection, I've a tech coming out on Wed after first being offered May (!!)
It's a new system, I installed yesterday, returned following pixilated sky, and had TiVo previously (a new thing back then!) and so far not impressed with the splitting requirement and the text book support responses - apparently "it's t's upgrading, please call back as it will stop" nonsense.
Anyone else had this issue from 1st install as if its my fault I'll be happy to hold my hands up.
Thanks&nbsp;
&nbsp;
[Mod - title edited for clarity]

jpeg1 · Answer

If this is a new contract, you could protect yourself by taking the option to cancel within 14 days without penalty.This should persuade VM to pull their fingers out.&nbsp;

Sabrina_B · Answer

Hi Psuedonym 👋.
 Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that you are having issues with your Hub, so that we can look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 Should you have been able to get this resolved do let me know.
 &nbsp;
Thanks.
 &nbsp;
Sabrina

Psuedonym · Answer

Thanks but as a brand new installation and being told initially a tech can come out in May, before arguing, I'm returning the kit and have jumped ship.

15 years of previous loyalty, 2 years at Sky before coming back, then chaos.

Psuedonym · Answer

Very true but in this case going back to Sky was the sane option following the mess Virgin has become!

Carley_S · Answer

Sorry to hear you've since left us Psuedonym&nbsp;
It's sad that we weren't able to resolve your concerns.&nbsp;
We wish you all the best with your new provider and hopefully we'll see you again with us in the future.&nbsp;

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Hub 5 - flashing red

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