Forum Discussion

shrek288's avatar
shrek288
Joining in
6 hours ago

HUB 4 reqiures rebooting, and we keep getting emails telling us we have connection issues.

HI All. Been a VM cusomer since teh days of  "Telewest" , great broadband speeds and normally quite stable but within last 6 months my HUB 4 frequently drops the 5Ghz Wifi & ethernet drops to unusable speeds and eventually disconnects. The HUB requires hard rebooting. Normally Weekends . We are also constantly getting messages and emails from VM telling us we have a connection issue ?? Normally we are fine. Our network is a busy family home environment with mutiple phones , TV's , PCs Xbox etc I'd consider myself  PC Internet savvy, but frustratingly annoying having to reboot the HUB every week or so. 

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 hours ago

    Post the power levels, Pre and PostRS errors and network log from the Hub.  

    Setup a BQM to monitor your circuit www.thinkbroadband.com/ping  

    Also run a wired speed test on www.samknows.com/realspeed and post the results.

    Once done we can comment.

    However, if there is an ongoing fault in the area, VM will not send an engineer to check your circuit until any faults are cleared.