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Kingguy10's avatar
Kingguy10
Joining in
2 years ago

Hub 4 reboots

My Hub 4 just keep rebooting randomly. The white light flashes for 5 minutes and then all is back. 

it can do this once a week or it can do this 5 times a day. There does not seem to be any rhyme or reason behind it. 

no one seems to want to help when I ring up and they just say it is all currently working as expected. My chances of it happening when I’m on the phone is very slim but no one I speak to across 6 calls now seems to understand that. 

2 Replies

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  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    2 years ago

    Looks like broadband dropping.  Please post your power levels (Upstream/Downstream).  It takes a coupe of days for the VM bods to get to a thread.  

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Kingguy10,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear of your issues, having looked into our systems, from this we would like to send out a technician, with this I will be sending you a private message to confirm some details.

    Joe